Last updated: October 2026
Acceptance of Terms
By accessing or using doctortruesdale.com (“the Website”) or engaging with Truesdale Facial Plastic Surgery (“we,” “us,” “our,” or “the Practice”), you agree to these Terms of Service. If you do not agree, please do not use the Website or our services.
No Physician–Patient Relationship
Use of this Website — including viewing content, submitting a consultation request form, or communicating with our team via email, text, WhatsApp, or phone — does not create a physician–patient relationship. A formal physician–patient relationship is established only after Dr. Carl Truesdale, MD personally evaluates you in an in-person or virtual consultation and you sign required intake documentation.
All information on this Website is for general educational purposes only. It is not medical advice and should not be relied upon for diagnosis or treatment decisions.
Consultation Fee & Refund Policy
- $750 consultation fee is required to schedule any in-person or virtual consultation. The fee is fully credited toward any surgical procedure performed at the Practice.
- Cancellation & rescheduling. A minimum of 24 hours’ notice is required to cancel or reschedule. Late cancellations or no-shows forfeit the $750 consultation fee.
- Refunds. The consultation fee is non-refundable except where required by law.
- Late arrivals of more than 15 minutes may be rescheduled at our discretion.
- Surgical deposits and procedure fees are non-refundable once a surgical date is confirmed and pre-operative steps have begun. All payments for procedures, treatments, and ancillary services are non-refundable except where required by law.
Informed Consent & Surgical Risk
All surgical procedures carry inherent risks — including but not limited to infection, scarring, asymmetry, dissatisfaction with results, and complications requiring revision surgery. A complete discussion of risks, benefits, alternatives, and realistic expectations will be provided during your in-person consultation. Written informed consent is required before any procedure.
Individual results are not typical and cannot be guaranteed. Outcomes depend on anatomy, age, skin quality, healing, and adherence to post-operative instructions. Photographs and testimonials displayed on this Website depict actual patients but do not guarantee any particular outcome for you.
Revision Policy
Where a revision is medically warranted within 12 months of surgery, Dr. Truesdale may, at his discretion, waive his surgeon’s fee for that revision — evaluated case-by-case at your one-year follow-up. Operating-room and anesthesia fees, billed directly by those providers, remain the patient’s responsibility. Revision evaluation does not constitute a guarantee of revision surgery, and the decision rests with Dr. Truesdale based on medical necessity.
Text Messages
Truesdale Facial Plastic Surgery texts from two numbers. Our office line, (424) 363-4112, is for conversations with our team. Our care line, “Truesdale Care,” sends surgical patients appointment reminders, preparation steps before surgery, and care instructions after surgery, from booking through the one-year visit.
How you opt in. Surgical patients agree to care-line texts in writing when they book surgery, through a separate consent in their deposit paperwork. It is never combined with marketing consent, and agreeing is not a condition of treatment. We send no marketing on the care line.
Frequency and cost. Message frequency varies with your surgery schedule. Message and data rates may apply.
Stopping texts and getting help. Reply STOP to either number at any time to stop texts from that number; you will receive one confirmation and no further texts. Reply HELP for help, or call (424) 363-4112 or email contact@doctortruesdale.com. Carriers are not liable for delayed or undelivered messages.
Urgent concerns. Texts are read during business hours. For anything urgent, call (424) 363-4112, day or night. In an emergency, call 911. We never share your mobile number or texting consent for marketing; see our Privacy Policy.
Patient Conduct
We maintain a zero-tolerance policy for disrespectful, threatening, or abusive behavior toward Dr. Truesdale, our staff, or other patients. Patients who violate this policy may be discharged from the Practice. Minors (under 18) must be accompanied by a parent or legal guardian for every appointment.
Website Content & Intellectual Property
All content on this Website — text, images, video, surgical technique descriptions, and the “Masterpiece Surgery™” trademark — is the property of Dr. Carl Truesdale, MD or licensed to the Practice. Unauthorized reproduction, redistribution, or commercial use is prohibited. The Website may include third-party links; we are not responsible for the content of external sites.
Limitation of Liability
To the maximum extent permitted by law, the Practice and its providers shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of this Website or reliance on its content. The Website is provided “as is” and we make no warranties about uptime, accuracy, or fitness for any particular purpose. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under California law.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Website shall be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction there. This provision does not affect your right to file a complaint with the Medical Board of California or any other regulatory authority.
Modifications
We may update these Terms from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page. Continued use of the Website after changes constitutes acceptance of the revised Terms.
Contact
Questions about these Terms? Contact us at contact@doctortruesdale.com or (424) 363-4112.
Truesdale Facial Plastic Surgery · 150 S. Rodeo Drive, Suite 360, Beverly Hills, CA 90212.
Note: These Terms are provided as a baseline and may be customized by qualified counsel. They do not constitute legal advice.